Help center

How can we help?

Quick answers to the most common questions. Still stuck? Get in touch.

Getting started

How long does it take to publish my profile?+

Most coaches go from signup to a published profile in under 15 minutes. The 7-step onboarding fills in your sections, you pick a brand personality, and you're live.

Do I need any design skills?+

No. Pick one of the 8 brand personalities and everything — typography, colors, spacing, button shapes — is tuned together. You only edit copy and images.

Can I change my profile URL later?+

Yes — go to Settings → Profile URL. Old links won't redirect automatically, so do it before you start sharing.

Builder

Can I rearrange or hide sections?+

Yes. In the builder you can reorder, hide, or remove any section. Hidden sections stay in your drafts and can be re-enabled anytime.

Where do I upload my photo and banner?+

Open the Hero section in the builder — you'll see fields for both photo and banner image.

Why do my edits not show on the live profile?+

Unpublished changes save as drafts. Click Publish in the builder to push them live.

Billing & plans

Where do I see invoices and update my card?+

Open Billing in the sidebar and click 'Manage billing' — Stripe's customer portal handles invoices, payment methods, and cancellations.

What happens if I cancel?+

You keep full access to your profile and features through the end of the month you’ve already paid for. At your next renewal date the plan simply ends and your card won’t be charged again.

Do you offer refunds?+

No. Payments are not refunded or prorated. When you cancel, your card won’t renew at the next automatic payment — you keep access until the end of the month you’ve already paid for.

Account

How do I delete my account?+

Settings → Danger zone → Delete my account. Type your handle to confirm. This is permanent and removes all your data.

How do I change my email address?+

Email changes go through Supabase auth — contact support and we'll help you migrate.

Didn't find what you needed?

Email us at hello@coachcrafterz.com or use the contact form.

Contact support