Privacy Policy

This Privacy Policy describes how Coach Crafterz ("we", "our", or "us") collects, uses and shares information about you when you use our website, applications, and services (collectively, the "Services"). By using the Services, you agree to the practices described below.

1. Information we collect

We collect information you provide directly, automatically through your use of the Services, and from third parties:

• Account information. Name, email address, password (hashed), and profile content you create.
• Payment information. Processed by Stripe — we never store full card numbers.
• Usage data. Pages viewed, features used, device/browser info and IP address.
• Cookies and similar technologies. See our Cookie Policy.

2. How we use your information

• To provide, maintain, and improve the Services.
• To authenticate you, prevent fraud, and secure your account.
• To process payments and manage subscriptions.
• To send service-related notifications, security alerts, and product updates.
• To analyse usage and improve product quality.

We do not sell your personal information. We do not use your profile content to train AI models.

3. How we share information

We share information only in these limited circumstances:

• Service providers — Supabase (database, auth, storage), Stripe (payments), email infrastructure providers — under strict data-processing agreements.
• Legal requirements — when required by law, subpoena, or to protect rights and safety.
• Business transfers — in connection with a merger, acquisition or sale of assets.
• With your consent — for anything outside the above.

4. Your rights

Depending on your jurisdiction (including GDPR for EU residents and CCPA for California residents), you may have the right to:

• Access, correct or delete your personal information.
• Export a copy of your data.
• Object to or restrict processing.
• Withdraw consent at any time.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at hello@coachcrafterz.com.

5. Data retention

We retain your information for as long as your account is active or as needed to provide the Services. After account deletion, we retain limited records as required by law and to resolve disputes or enforce our agreements. Inactive accounts may be deleted after 24 months.

6. Security

We use industry-standard safeguards: encryption in transit (TLS), encrypted backups, row-level security in our database, and least-privilege access controls. No system is perfectly secure — we encourage strong, unique passwords.

7. International transfers

Your information may be stored and processed in the United States and other countries where our service providers operate. We rely on standard contractual clauses for cross-border transfers from the EEA/UK.

8. Children

The Services are not intended for individuals under 16. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. Material changes will be notified via email or an in-app banner at least 14 days before they take effect.

10. Contact us

Questions, requests, or complaints? Reach us at hello@coachcrafterz.com.